about Linda Macaulay

Linda A Macaulay
Professor of System Design / Manchester Business School
The University of Manchester, Booth Street East, M15 6PB

Publication Types
Inivted Book Chapters
As Editor
Fully Refereed Conference Papers
Research Topics
Service Science
Facilitated Collaboration and Virtual Teams
Human Computer Interaction
Requirement Engineering
E-commerce and E-business
Service Science
Note: + more information
+Case studies in service innovation LA Macaulay, I Miles, J Wilby, YL Tan, L Zhao… - 2012 Springer, 2012
-Macaulay, L., Moxham, C., Jones, B., and I. Miles, (2010) Innovation and Skills : Future Service Science Education, in Handbook of Service Science, Maglio, Paul P.; Kieliszewski, Cheryl A.; Spohrer, James C. (Eds.) 1st Edition., 2010, IV, 750 p., Hardcover, Series: Service Science: Research and Innovations in the Service Economy, 717-737pp. ISBN: 978-1-4419-1627-3
Abstract Maglio and Spohrer (2008) state that a work force that is capable of adaptation and problem solving requires people with capability and unique skills across many areas. While this cannot be disputed, it is clear that we still lack understanding of key skill areas within the service economy and of the relationship between skills requirements and education provision. This chapter describes the range and diversity of service and presents a forecast of the demand for higher level skills and knowledge. It examines education provision in ...
+End user service composition: Perceptions and requirements Authors Nikolay Mehandjiev, Abdallah Namoune, Usman Wajid, Linda Macaulay, Alistair Sutcliffe, 2010/12/1 Web Services (ECOWS), 2010 IEEE 8th European Conference on Pages:139-146, Publisher: IEEE
Theodoulidis, Babis, Strickland, Stefanos, Diaz, David and Macaulay, Linda, Call Centres of the Future: Issues and Perspectives (May 16, 2010). Available at SSRN: http://ssrn.com/abstract=1609122 or http://dx.doi.org/10.2139/ssrn.1609122
Ali, H., Macaulay, L. and Azadegan, A. (2010). e-Participation Processes: A web-based pattern language. Proceedings of the 11th Group Decision and Negotiation (GDN) Conference. June 21-23, Delft, Netherlands
Ali, H., Macaulay, L. and Zhao, L. (2009). A collaboration pattern language for e-Participation: A strategy for reuse. Proceedings of the 9th European Conference on e-Government. London, UK. 29th-30th June 2009. London: Academic Publishing International, 29-38.
Zhao L, Macaulay LA, Adams J, Verschueren P. A pattern language for designing e-business architecture. Journal of Systems and Software. 2008; 81(8): 1272-1287.
L. Zhao and L. Macaulay. (2008) Services Science at Manchester: Bringing People, Business and Technology Together. In Service Science, Management and Engineering Education for the 21st Century, Bill Hefley and Wendy Murphy (Eds). 2008:, 199-207pp., ISBN 978-0-387-76577-8
Keeling, K., McGoldrick, P., Fowler, D., and Macaulay, L. (2001) Service with a Smile? Modelling Customer Acceptance of Instore Electronic Kiosks. 8th Retailing and Services Science Conference, June, Toronto (doesn't have page numbers)
Bennett K., Layzell P., Budgen D., Brereton O.P., Macaulay, L., and Munro M., Service-Based Software: The future for flexible software, IEEE APSEC 2000, Asia-Pacific Software Engineering Conference, 5-8 Dec 2000, IEEE Computer Society, ISBN 0-7695-0915-0, 2000, pp214-221
Brereton, O.P., Budgen.D., Bennett, K., Munro, M., Layzell, P., Macaulay, L., Griffiths, G., Stannett, 1999, The Future of Software: Defining the Research Agenda, Communications of the ACM, Dec 1999. Vol 42, No. 12, pp78-84

Manchester Business School | email: info@lindamacaulay.com