about Linda Macaulay

Linda A Macaulay
Professor of System Design / Manchester Business School
The University of Manchester, Booth Street East, M15 6PB

Publication Types
Inivted Book Chapters
As Editor
Fully Refereed Conference Papers
Research Topics
Service Science
Facilitated Collaboration and Virtual Teams
Human Computer Interaction
Requirement Engineering
E-commerce and E-business
Inivted Book Chapters
Note: + more information
+Using virtual world technology to deliver educational services Linda Macaulay, Kathy Keeling, Debbie Keeling, Cliff Mitchell, Yin Leng Tan 2012/1/1 Book title:Case Studies in Service Innovation, pages 125-128 Publisher Springer New York
+Enhancing collaborative learning through group intelligence software YL Tan, LA Macaulay Knowledge Management, Information Systems, E-Learning, and Sustainability Research Pages: 453-459, Publisher: Springer Berlin Heidelberg, 2010
-Vassilopoulou, K., Keeling, K., and L. Macaulay, (2010) A Theoretical Framework Measuring the Usability of Retail Sites, in Integrating Usability Engineering for Designing the Web Experience: Methodologies and Principles Editors Spiliotopoulos, T., Papadopoulou, D., and G. Kouroupetroglou, 243-263 pp. DOI: 10.4018/978-1-60566-896-3.ch013 ISBN13: 9781605668963
The motivation for this research effort is the failure of usability in Human Computer Interaction (HCI) to consider the needs of users as potential consumers. The hypothesis underlying this research is that it is possible to construct a framework based upon the needs of computer users who are at the same time consumers. The aim of this research is to build a theoretical framework that addresses the needs of a retail site user as a potential consumer. To achieve this we examined the literature relating to usability in HCI as well as Social Attitude Theories. Two empirical studies were conducted using existing sites. The first aimed at incorporating attributes from the fields of Social Attitude Theories and Retail Marketing the second at developing a theoretical framework measuring the usability of retail sites.
+Macaulay, L., Moxham, C., Jones, B., and I. Miles, (2010) Innovation and Skills : Future Service Science Education, in Handbook of Service Science, Maglio, Paul P.; Kieliszewski, Cheryl A.; Spohrer, James C. (Eds.) 1st Edition., 2010, IV, 750 p., Hardcover, Series: Service Science: Research and Innovations in the Service Economy, 717-737pp. ISBN: 978-1-4419-1627-3
L. Zhao and L. Macaulay. (2008) Services Science at Manchester: Bringing People, Business and Technology Together. In Service Science, Management and Engineering Education for the 21st Century, Bill Hefley and Wendy Murphy (Eds). 2008:, 199-207pp., ISBN 978-0-387-76577-8
Tan, Y. L. and Macaulay, L. A. (2008). Small Business Collaboration through Electronic Marketplace. Encyclopaedia of E-collaboration, Editor: Ned Kock, pp.569-576. Also appeared in Electronic Business: Concepts, Methodologies, Tools, and Applications (2008), Edited by: In Lee, pp.992-1001.
Nolan, T. and Macaulay, L. (2007), The Role of Individual Trust in E-Collaboration, In Ned Kock, (Ed) Encyclopaedia of E-Collaboration. ISBN: 978-1-599904-000-4; November.
Dafoulas, G. and Macaulay, L.A., 2005, The effects of cultural differences in dynamically formed virtual software teams, chapter in "Effective Teamwork: Key Insights", Institute of Chartered Financial Analysts of India Books
Computational Support for the Management of the Social Process within Organisational Teams, O'Hare, G.M.P., Dongha, R.P., Macaulay, L.A. & Viller, S.A., 1996, in Towards the Intelligent Organisation, Kim,S., & O'Hare, G.M.P (eds), Springer Verlag CSCW Series.1996 3-540-19963-2
Agency within CSCW: Towards the development of active cooperative working environments, O'Hare, G.M.P., Dongha, R.P., Macaulay, L.A. & Viller, S.A., 1995, chapter in J.H. Connolly & E. Edmonds (eds), CSCW and Artificial Intelligence, Springer-Verlag, CSCW Series, pp65-95.
Cooperative Requirements Capture: Control Room 2000, Macaulay, L.A., 1994, Chapter in "Requirements Engineering: Social and Technical Issues", M. Jirotka and J Goguen (eds), Academic Press, pp67-87.
Cooperative Requirements Capture: Prototype Evaluation, Macaulay, L.A., O'Hare,GMP., Viller, S. and Dongha, P., 1994, Chapter in Computer Support for Co-operative Work in Spurr K.Layzell P., Jennison L. and Richards N.(eds), John Wiley & Sons.pp169-195.

Manchester Business School | email: info@lindamacaulay.com