about Linda Macaulay

Linda A Macaulay
Professor of System Design / Manchester Business School
The University of Manchester, Booth Street East, M15 6PB
info@lindamacaulay.com

Publications
Publication Types
Books
Journals
Inivted Book Chapters
As Editor
Fully Refereed Conference Papers
Reports
Research Topics
Service Science
Facilitated Collaboration and Virtual Teams
Human Computer Interaction
Requirement Engineering
E-commerce and E-business
Reports
Note: + more information
Theodoulidis, Babis, Strickland, Stefanos, Diaz, David and Macaulay, Linda, Call Centres of the Future: Issues and Perspectives (May 16, 2010). Available at SSRN: http://ssrn.com/abstract=1609122 or http://dx.doi.org/10.2139/ssrn.1609122

Manchester Business School | email: info@lindamacaulay.com